Refund and Cancellation Policy

Submit a refund request within seven calendar days after the relevant charge, unless a longer period is required by law or stated in your order. Include the account email, invoice or order number, transaction reference, payment date, reason and supporting evidence.

After verification, a full or proportionate refund may be approved where the circumstances below apply.

• A verified duplicate charge for the same intended purchase.
• An incorrect amount charged by ResultBull or its payment flow.
• Payment was captured but the purchased digital service was not initiated or made available within the stated or a reasonable period.
• A material technical defect attributable to ResultBull prevents use of the paid deliverable and cannot be remedied within a reasonable period.
• An unauthorised transaction is substantiated through appropriate account, bank or payment-provider verification.
• ResultBull cancels a paid service without providing the paid deliverable or an equivalent remedy.
• Applicable consumer law requires a refund or another remedy.

A scan, report or credit is ordinarily non-refundable once processing has materially begun, data-source costs have been incurred, the report has been generated, viewed, downloaded or used, except where the output is not supplied, is materially defective or a refund is required by law.

Differences between a score and a user’s expectation, later changes in public data or a disagreement with an evidence-based finding do not alone establish a defect. We will, however, review credible claims of incorrect business identity, corrupted output or processing failure.

You may cancel an automatically renewing subscription before the next renewal date. Cancellation prevents future renewal charges and access generally continues through the current paid period. Partial-period refunds are not ordinarily provided unless the service was materially unavailable, the charge was erroneous or law requires otherwise.

If a renewal occurs after a cancellation was successfully completed before the stated cut-off, contact us with the cancellation confirmation for review.

Free trials have no cash value. Promotional and discounted purchases follow the same eligibility standards, but any refund will not exceed the amount actually paid. Promotional credits, goodwill credits and referral benefits are ordinarily non-transferable and non-refundable.

Setup, onboarding, data preparation, custom integration, consulting and enterprise work may be refundable only for the unperformed portion after deducting work completed, non-cancellable third-party costs and milestones already accepted, unless the order form provides otherwise.

Subject to mandatory law, refunds are not normally available for change of mind after a digital service has been delivered, failure to use available access, suspension caused by a serious Terms violation, inaccurate information supplied by the customer, unsupported devices or third-party failures outside ResultBull’s reasonable control.

We may review service logs, delivery status, access records, payment-provider information and communications relevant to the request. We may first offer correction, rerun, replacement, service credit or completion where that provides an effective remedy and is permitted by law.

We aim to acknowledge consumer grievances within forty-eight hours and communicate a decision as promptly as reasonably possible, ordinarily within seven to ten business days after receiving all required information. Approved refunds are initiated to the original payment method unless another lawful method is agreed.

After initiation, banks and payment providers may require additional time to post the amount. ResultBull cannot control those settlement timelines but will provide an available refund reference on request.

A chargeback does not create a right to retain both the service and the disputed funds. If a chargeback is opened, we may pause a parallel refund while the payment provider investigates. This does not limit statutory rights or good-faith reporting of fraud.

The policy in effect when you purchased generally governs that transaction. We may update future eligibility or process terms, but changes will not remove mandatory rights or retroactively reduce an approved refund.

Questions, complaints, legal notices and requests relating to this policy may be sent to ResultBull’s compliance contact using the details shown below. Please include your name, account or transaction reference where applicable, the nature of your request and enough information for us to verify and respond to it.

Consumer grievances will ordinarily be acknowledged within forty-eight hours and addressed within one month, subject to the complexity of the matter and any shorter period required by applicable law. Privacy requests will be handled within the period required under applicable data-protection law.